Howdock
Log inStart free

Templates / E-commerce

How to Process a Refund in Shopify

Refund a customer order in Shopify, restock the items and send the right notification.

Use this template free
  1. Open Orders in the Shopify admin
  2. Find and open the order

    Search by order number or customer email.

  3. Click “Refund”
  4. Choose the items and quantities to refund
  5. Decide whether to restock

    Check “Restock items” if the products came back sellable.

  6. Refund shipping if applicable
  7. Add a reason and choose to notify the customer
  8. Click “Refund” to confirm

    Refunds usually reach the customer in 5–10 business days.

Tips
  • Partial refunds work the same way; just lower the amount before confirming.

Add screenshots in 2 minutes

Click Use this template, then do the task once with Howdock recording. Every click becomes a step with a screenshot and a marker on what to click, and you can blur anything sensitive before sharing.

Try Howdock free

Unlimited guides, PDF export and redaction on the free plan. No credit card.

Create your first guide