Howdock for customer support
How-to guides for customer support teams
Answer “how do I…?” with a screenshot guide link instead of a paragraph your customer has to decode.
The problem
- Long back-and-forth on simple questions
- Help center articles without screenshots
- Agents writing the same reply over and over
With Howdock
- Embed guides in your help center
- Track views to see which guides deflect tickets
- Public guides can rank in Google
Templates to start with
How it compares
FAQ
Is Howdock free for customer support?
Yes. The free plan has unlimited guides, browser and desktop capture, redaction and PDF export. Paid plans add branding and team workspaces.
Does it work with desktop apps?
Yes. Desktop capture shares a window or screen from the browser and snaps a step whenever the screen changes, so it works with any app and needs no install.
Can I share guides with people outside my company?
Yes. Share a link, embed the guide on any website, or export a PDF.
Try Howdock free
Unlimited guides, PDF export and redaction on the free plan. No credit card.
Create your first guide