Howdock for IT help desks
Step-by-step guides for IT help desks
Stop answering the same ticket twice. Record the fix once and send users a guide with screenshots instead.
The problem
- Password resets, VPN and printer tickets eat your day
- Users ignore long text instructions
- Knowledge walks out the door when a tech leaves
With Howdock
- Record any fix in the browser or desktop, including Windows Settings and admin consoles
- Blur passwords, IPs and customer data before sharing
- Link guides in ticket replies so users self-serve next time
Templates to start with
How it compares
FAQ
Is Howdock free for IT help desks?
Yes. The free plan has unlimited guides, browser and desktop capture, redaction and PDF export. Paid plans add branding and team workspaces.
Does it work with desktop apps?
Yes. Desktop capture shares a window or screen from the browser and snaps a step whenever the screen changes, so it works with any app and needs no install.
Can I share guides with people outside my company?
Yes. Share a link, embed the guide on any website, or export a PDF.
Try Howdock free
Unlimited guides, PDF export and redaction on the free plan. No credit card.
Create your first guide