Templates / IT help desk
New Employee IT Onboarding Checklist (SOP)
Everything IT needs to set up before and on a new hire’s first day: accounts, hardware, access and a smooth first login.
- Collect the new hire details from HR
Full name, start date, job title, manager, department and any software requests.
- Create the email and directory account
Use the company naming format (for example first.last@). Add the user to the right groups and licenses.
- Add the user to chat and shared drives
Slack/Teams channels, shared mailboxes and department folders based on role.
- Prepare the laptop
Image or enroll it in device management, install standard apps, enable disk encryption and run updates.
- Set up MFA enrollment
Send the enrollment link or schedule 10 minutes on day one to register their phone.
- Create role-specific app accounts
CRM, accounting, ticketing or any line-of-business apps the manager requested.
- Print or share a welcome sheet
Wi-Fi details, how to get help, and links to the top 5 guides they will need.
- Day one: walk through first login
Confirm email, chat, files and printing all work before you leave them.
- Start account creation at least 3 business days before the start date.
- Record each app’s setup once with Howdock and link the guides in the welcome sheet.
Add screenshots in 2 minutes
Click Use this template, then do the task once with Howdock recording. Every click becomes a step with a screenshot and a marker on what to click, and you can blur anything sensitive before sharing.
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