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New Employee IT Onboarding Checklist (SOP)

Everything IT needs to set up before and on a new hire’s first day: accounts, hardware, access and a smooth first login.

  1. Collect the new hire details from HR

    Full name, start date, job title, manager, department and any software requests.

  2. Create the email and directory account

    Use the company naming format (for example first.last@). Add the user to the right groups and licenses.

  3. Add the user to chat and shared drives

    Slack/Teams channels, shared mailboxes and department folders based on role.

  4. Prepare the laptop

    Image or enroll it in device management, install standard apps, enable disk encryption and run updates.

  5. Set up MFA enrollment

    Send the enrollment link or schedule 10 minutes on day one to register their phone.

  6. Create role-specific app accounts

    CRM, accounting, ticketing or any line-of-business apps the manager requested.

  7. Print or share a welcome sheet

    Wi-Fi details, how to get help, and links to the top 5 guides they will need.

  8. Day one: walk through first login

    Confirm email, chat, files and printing all work before you leave them.

Tips
  • Start account creation at least 3 business days before the start date.
  • Record each app’s setup once with Howdock and link the guides in the welcome sheet.

Add screenshots in 2 minutes

Click Use this template, then do the task once with Howdock recording. Every click becomes a step with a screenshot and a marker on what to click, and you can blur anything sensitive before sharing.

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